Frequently Asked Questions (FAQ)

Q: How long does shipping take?

We process your order within 1–3 business days . Delivery time varies depending on the destination country and usually takes around 8–12 business days . You’ll receive a tracking number as soon as your package is on its way.

Q: What payment methods do you offer?

At PawVital , you can pay securely using PayPal , credit card , Apple Pay , Twint , and other available options. Of course, your data is always encrypted and protected .

1. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. In general, delivery takes 8–14 business days. We do our best to process and ship your order as quickly as possible.

2. What shipping methods do you offer?
We offer several shipping options, including standard and express shipping. Available methods will be shown at checkout.

3. Can I change my order after purchase?
Yes, you can — but please contact us immediately after placing your order to make any changes.

4. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to check your delivery status at any time.

5. What should I do if my item arrives damaged?
Please inspect your order upon arrival. If your item is damaged, contact us right away so we can evaluate the issue and provide a solution.

6. Do you offer returns or exchanges?
Yes, we offer a 30-day return policy for most items. Products must be unused and in their original packaging.
For full details, please see our Return Policy.

7. Are there any items that cannot be returned?
Yes, certain items such as personalized products and personal care goods cannot be returned. Please refer to our Return Policy for more information.

8. How long does it take to receive a refund?
Once your return has been approved, you’ll receive your refund within 10 business days via your original payment method.
Please note that your bank or card provider may take additional time to process the refund.

9. Can I cancel my order?
Orders can be cancelled within 3 hours of purchase. Please contact us as soon as possible if you wish to cancel your order.

10. How can I contact customer service?
You can reach our customer service team at pawvital.shop@gmail.com.
We aim to respond to all inquiries as quickly as possible.

🔁Your satisfaction comes first.

30-day return policy – or your money back. Guaranteed.

✨ Personal support whenever you need it.

Write to us — we’ll take care of your request with heart & style.

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Frequently Asked Questions

How long does shipping take?

We process your order within 1–3 business days.

Delivery time varies depending on the destination country and usually takes around 8–12 business days.

You’ll receive a tracking number as soon as your package is on its way.

How does the return process work?

If you’d like to return an item, simply send us an email at pawvital.shop@gmail.com — we’ll take care of the rest.

What payment methods do you offer?

At PawVital, you can pay securely using PayPal, credit card, Apple Pay, Twint, and other available options.

Of course, your data is always encrypted and protected.

What should I do if I’m not satisfied with a product?

No problem – we want you to feel completely satisfied.

If you’re not happy with your purchase, we offer a 30-day money-back guarantee.